Dreamers Rods & Customs Return Policy:
If for any reason you are not completely satisfied with your purchase, you may return the item within 60 days of shipment of your order.
- Products must be in original packaging and in a new and resalable condition.
- There will be a 10% restocking fee applied for returns.
- If an item requires repackaging to be resalable, a 20% restocking free will be applied.
- Any product that was used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable unless explicitly stated.
- If the return of an item was caused by an error on our (or a manufacturers) part, we will refund the shipping fees.
- All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section.
- There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
- Order cancellations can only be requested prior to shipment.
To return a product, you must first request a Return Merchandise Authorization (RMA) that is located in the MY ACCOUNT section next to each order item that you want to return. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 7-10 business days for processing the RMA once the product is received.
There are two ways you can go about exchanging a product:
- Option 1 (Faster) – Order and pay for the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Process for the part you would like to return. Upon return of the part a refund will be issued promptly (provided it is in resalable condition).
- Option 2 (Slower) – Use the standard Return Process to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process a credit & refund the cost of the part (provided it is in resalable condition). We will then bill for the new part and shipping.
We know that accidents can happen. If your product(s) arrives defective, damaged, or simply incorrect, please contact our customer service department as soon as possible.
*** Please do not attempt to install, modify, or use the part! ***
We will send you a replacement part and provide you with a prepaid return label to return the defective part. The defective product(s) must be returned to us within 30 days of our shipping the replacement part. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must charge your credit card for parts and shipping until the original merchandise is returned.
When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also Note; sometimes products ship more quickly than expected and can’t be cancelled. Shipping charges for any refused shipment will not be refunded and return shipping charges will be deducted from the return credit.